At Nairobi Appliances Limited, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business.
1. Information We Collect
We may collect the following types of information:
- Personal information such as your name, phone number, email address, and delivery address
- Order details, including products purchased and transaction information
- Communication data from inquiries made via phone, email, or in person
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange the delivery of products
- Communicate with you regarding purchases, inquiries, or support
- Improve our products and customer experience
- Share updates on promotions, offers, or new arrivals where applicable
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information. Your information may only be shared with:
- Delivery partners to complete your orders
- Payment service providers to process transactions
- Legal or regulatory authorities if required by law
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request the deletion of your data where applicable
- Opt out of receiving promotional communications
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Nairobi Appliances Limited
Benjoe House, Tsavo Road
Nairobi, Kenya
Phone: +254 727 248 120
Email: sales@nairobiappliances.co.ke
Last Updated: 11/05/2026